Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

Refund & Return Policy (Unboxing Video Mandatory)

At our store, we strive to deliver high-quality products to our customers. To ensure transparency and fair resolution of any issues, we have implemented the following refund policy:

1. Mandatory Unboxing Video

• Customers must record a clear and continuous unboxing video while opening the package and send it to estoreadr@gmail.com
• The video should start before opening the parcel and must clearly show:
  • The sealed package
  • The shipping label
  • The entire unboxing process
  • The product condition after opening

2. Refund Eligibility

• Refund or replacement requests will only be considered if a proper unboxing video is provided.
• The video will be reviewed by our team to verify the issue.

3. Review Process

• Our team will carefully analyze the submitted unboxing video.
• Based on the verification, we will decide whether the request qualifies for:
  • Full refund
  • Partial refund
  • Replacement
  • Rejection of claim

4. Invalid Claims

Refund or replacement will not be approved in the following cases:

• No unboxing video provided
• Edited, unclear, or incomplete video
• Damage caused after delivery
• Claims made without proper evidence

5. Time Frame

• All refund or replacement requests must be raised within 72 hours of delivery.

To start a return, you can contact us at estoreadr@gmail.com.